Guest and Pet Policies

Check In & Check Out

Check In – 3pm
Check Out – 11am

Check-in is anytime after 3:00pm but if you’re hoping to arrive earlier than that just let us know and we’ll do our best to have your room ready for you sooner! Checking in after hours? No problem! If you are arriving after 6:00pm, please contact the front desk to review our after hours check in procedure.

Booking & Cancellations

We take bookings online. Or over the phone at at 413.528.3000. Your credit card will hold the reservation and may be charged up to 48 hours prior to your stay. There will be a full refund of your deposit if you cancel at least 2 days prior to your arrival date, by 3pm. If you cancel within 48 hours of your arrival date, you will be charged for the first night’s room rate and tax.


Welcome to the Pet-Friendly Briarcliff! We understand the importance of accommodations that-cater to both you and your pet. When traveling with your pets, we want to ensure a safe, comfortable stay for you and our fellow guests.

As a courtesy we ask that the following guidelines be observed:

  • Be sure to clean up after your pet. Dogs are not permitted to dig or relieve themselves in the gardens. Solid waste MUST be removed and disposed of in the designated area.
  • Please be sure to take your pets out with enough time so that there are no accidents in the room. If your pet does have an accident, please report it to the Inn Keeper Rhonda, (413) 528-3000. Please note, if you need service for your room – we have not been servicing rooms during COVID. No room will be serviced with an uncontained animal.
  • Please do not groom/bathe your pets in the room and do not allow pets on the beds
  • Pets must be on a leash at all times when you are walking outside as to be considerate of other guests. Well behaved pets CAN be left unattended in your room.
  • Disturbance or intimidation by your pet will not be tolerated. Any disturbances such as barking must be curtailed to ensure other guest satisfaction.
  • The Briarcliff Motel reserves the right to charge your account proportionate to the cost of such damages. Please be aware of your responsibility to make reimbursements on demand for any expenses incurred including compensation to other guests due to disturbances or inconveniences caused by your pet.
  • Please acknowledge that you will hold harmless Briarcliff, its owners and its operators from all liability and damage suffered as a result of your pet.